If you need to urgently get in touch, please call us directly, using the numbers below. We recommend sending
over calling - it's much easier for us to keep track of your enquiry this way. You can also contact us via faxing our USA office.
We aim to dispatch all orders within 24 hours during the working week. You will be notified as soon as your order is dispatched. Items are almost always shipped internationally, which takes about 6 days for delivery using our basic P&P service. We've never lost an international package, though on rare occasion they can take two weeks to arrive. If your order is lost in the post, send confirmation in writing to the address on your invoice and we will replace your items or money without argument. Patterns and colors may vary slightly from what you see on your monitor.
For more details, see our shipping info
Refund, Returns and Cancellation Policies:
If you're not happy - send the undamaged goods back, and we'll refund the cost of your order. Simple as that! See shipping info
Once dispatched, orders cannot be cancelled. If you'd like to cancel or change your order before this point, send us an email and we'll see what we can do for you
We have a detailed guide
to shopping at Pashmina International available. You can also browse our FAQ
to see if your question is answered there.
Pashmina International is hosted by Yahoo! Stores, which means your shopping will be safe and secure.
Our UK VAT registration number is GB 973 875 951 (verify